|
Terms and Conditions
By placing an order and confirming payment on the website of Dane Care Ltd you are
entering a legally binding contract in accordance with the following terms and
conditions of sale. Terms and conditions are split into 3 sections: 1) those general to all sales, 2) those relevant for sales to private individuals, 3) those relevant for sales to businesses and sole traders
1. General terms and conditions
1.1 Goods
Specifications on this website of the goods to be sold may be altered as a result of our
continuous efforts to improve product quality and performance.
1.2. Availability
Goods are generally available when not shown as out of stock. If for any reason an
item is subsequently found to be out of stock when collating your order, then we will
despatch an equal or greater quantity of the same product in an available canister size
at no additional cost. Should this not be possible we will contact you to decide
immediate action. We do not operate a back order system, therefore after two
working days your order will automatically be cancelled and your payment refunded.
1.3. Prices
The price of the goods shall be the price listed on our website on the date of your
order, inclusive of any VAT which may be payable by you. All prices displayed on
the website are quoted in UK Pounds Sterling and must be paid in full, including
delivery charges. All prices may vary. Customers and not Dane Care Ltd are
responsible for any applicable customs duties or taxes in their own country.
1.4. Ordering
We will treat each order for goods, which is confirmed when you proceed from the
relevant Payment screen, as an offer by you to purchase the goods and services
subject to these terms and conditions. We shall supply you, subject to availability,
with the quantity and specification of goods set out in your order. We shall confirm
each order by email and such confirmation shall be our acceptance of the contract
between us.
If you have any problems when attempting to order online, technical or otherwise,
telephone us on +44 (0)1952 727899 or email julie @danecare.co.uk. This email
address has been written with a space between julie and @ to prevent spam email.
1.5. Payment
Payment may be made by any of the methods indicated on our website. Goods will
not be shipped unless payment is received in full. Card details are passed to the Protx
Interface for processing. Payment is automatically authorised online and debited
immediately.
1.6. Delivery
Delivery shall be made at the address specified by you at the time of ordering. We
will make every effort to describe the delivery options correctly during the web
ordering process and then ensure delivery within the times specified, but delivery
times quoted are approximate only and we cannot be held responsible for any
inconvenience arising from failure to provide the advertised service because of factors
which could reasonably be considered to be outside our control. We strongly advise
that you select the delivery option that suits your address and circumstances and that
if the goods are required for a specific date they are ordered in advance to avoid any
disappointment. Risk of damage or loss of the goods shall pass to you at the time of
delivery to the specified delivery address.
1.7. Choice of Law and Jurisdiction
These Terms shall be governed by and construed in accordance with UK Law.
Dane Care Limited is a company registered in England and Wales under number
5735424 whose registered office is Dane Care Limited, Marsh Farmhouse, Barrow
Road, Much Wenlock TF13 6PN. Vat reg. nr 879458158.
Nothing in these conditions will reduce your statutory rights relating to faulty or
misdescribed goods. For further information about your statutory rights contact your
local authority Trading Standards Department or Citizens’ Advice Bureau.
2. Terms and conditions specific for sales to private customers
2.1. Right to Cancel
Under the Distance Selling Regulations, you have a right to cancel your order for any
item purchased on this website for a full refund of the value of goods exc. transport within 7 days from receiving the goods.
Your right to cancel does not apply to items that have been used or fitted by you. You
must take reasonable care of the goods while they are in your possession. You must keep them in their orginal packaging.
To cancel your order, telephone us on +44 (0)1952 727899 or email julie@danecare.co.uk.
2.2. Missing, Damaged or Defective Goods
If, in the unlikely event, your goods arrive and some are missing, or they are damaged condition or are defective or some are missing,
you must inform us within 7 days stating the invoice number and
the nature of the defect or shortage. Failure to do so will deem that you have accepted
the goods.
2.3. Returns
The cost of returning cancelled goods will be borne by the customer and deducted from the refund due. The collection and return of goods will be arranged by Dane Care Ltd using their appointed courier service.
The cost of returning and replacing damaged or defective goods will be borne by Dane Care Ltd unless they are found to be in their correct condition in which case they will be treated as cancelled goods.
If for any reason a replacement is not available for a damaged or defective item then Dane Care Ltd will refund the value of the returned goods.
3. Terms and conditions specific for sales to business or sole traders
3.1. Right to Cancel
You have a right to cancel your order for any
item purchased on this website for full refund of the value of goods less 20% restocking charge exc. transport within 7 days from receiving the goods.
Your right to cancel does not apply to items that have been used or fitted by you. You
must take reasonable care of the goods while they are in your possession. You must keep them in their orginal packaging.
To cancel your order, telephone us on +44 (0)1952 727899 or email julie@danecare.co.uk.
3.2. Missing, Damaged or Defective Goods
If, in the unlikely event, your goods arrive and some are missing, or they are damaged condition or are defective or some are missing,
you must inform us within 7 days stating the invoice number and
the nature of the defect or shortage. Failure to do so will deem that you have accepted
the goods.
3.3. Returns
The cost of returning cancelled goods will be borne by the customer and deducted from the refund due. The collection and return of goods will be arranged by Dane Care Ltd using their appointed courier service.
The cost of returning and replacing damaged or defective goods will be borne by Dane Care Ltd unless they are found to be in their correct condition in which case they will be treated as cancelled goods.
If for any reason a replacement is not available for a damaged or defective item then Dane Care Ltd will refund the value of the returned goods.
|
